Kyoto Ceremonial Matcha – Premium Collection

Shipping Times

For international orders shipped from Japan:

• Orders under $89: Small Packet / ePacket — approx. 15–40 business days
• Orders over $89: EMS/DHL — approx. 7–10 business days

Delivery times are estimates and may be affected by customs clearance, local carriers, public holidays, or weather conditions.

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Eligibility for Refunds (No Return Required in Most Cases)

Due to high international shipping costs, we generally do not require customers to return items. Instead, we will offer a refund or partial refund upon confirmation of the issue.

We accept refunds only in the following cases:

• The product arrives damaged, defective, or incorrectly delivered.
• A refund request is submitted within 7 days of receiving the product.
• Sufficient evidence (such as photos or videos) is provided upon request.

Please contact us before requesting a refund.　Contact

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